AI that listens, learns, and delights — automatically.

From automation to intention.

Legacy marketing automation sends messages. Sotto’s agentic intelligence understands preferences, intent, and desire.

Our platform doesn’t just execute rules.. it listens, interprets, and acts in real time based on context, behavior, and goals. It’s how brands move from reactive to proactive, and from generic to personalized at scale.

Loyalty that builds repeat customers.

Connectivity that fosters trust and curiosity.

Learning that provides efficient growth and scale.

Moments that feel human — At AI scale.

Our Surprise & Delight Agent creates unprompted, feel-good interactions with your customers, because sometimes, the best way to connect is to surprise them.

Choose who receives these campaigns — VIP customers, lapsed audiences, or a special group of loyalists — and let Sotto handle the rest.

From unexpected discounts and personalized thank-you messages to small insights or gifts, the agent executes campaigns that nurture emotional connection and brand love.

Key Benefits:

Re-engage customers who haven’t purchased recently.

Reward top-tier loyalty members with special perks.

Randomly brighten a customer’s day with a personalized note.

Just two taps from text to purchase.

Sotto’s Text-To-Cart feature transforms convenience into conversion.
Connected to Shopify and other ecommerce platforms, it lets your brand send pre-populated shopping carts directly to customers, reducing friction and increasing repeat purchases.

Whether it’s a replenishment reminder (“You’re running low — we’ve restocked your favorite item”) or a smart upsell (“We’ve added a new product that pairs perfectly with your last purchase”), Sotto personalizes every outreach based on behavior and purchase data.

Benefits

2-click reorders and upsells

Personalized cart experiences

Increased repeat purchase rates

A self-adapting, continuous messaging flywheel.

Forget static campaigns, flows, and lists.

Sotto’s Agentic Flow Builder creates, tests, and evolves your messaging on a continuous flywheel — so your customer experience keeps improving, automatically.

You choose how involved you want to be:

Build flows manually with our intuitive drag-and-drop builder 
(like the good old days!).

Or let your agentic AI copilot handle everything — from strategy 
to creative tone to timing.

A listening engine that never stops learning.

Great CX starts with listening — and Sotto listens everywhere.
Our platform integrates with your entire tech stack, unifying data from POS systems, ecommerce platforms, CRMs, and Sotto SMS interactions to build a complete, actionable customer profile.

The result:

AI agents that know your customers deeply.

Contextual, intelligent decision-making.

Visualized insights that guide smarter strategy.

Ownership of your channel and the zero-party data that comes with it.

Smart support that finds solutions before you step in.

Empower your customers — and your team — with Sotto’s AI-powered support agent. It draws from your brand’s knowledge base, FAQs, and tone of voice to answer questions instantly, triage issues, and escalate only when necessary.

Benefits:

Reduce support volume by up to 70%.

Maintain brand consistency across every interaction.

Free up your human team for complex, high-touch cases.

Personalization that feels personal again.

Sotto redefines clienteling for the modern retail era.
Sales associates and brand teams can access every customer’s purchase history, preferences, and engagement patterns — all in one intuitive view.

They can send one-off personal messages or assign customers to AI-managed flows for long-term nurturing.

It’s like having a personal shopper that never forgets a detail.

Benefits:

360° customer view combining POS, CRM, and SMS data.

Seamless switch between human-initiated and AI-led outreach.

Empowered in-store teams with real-time insight and control.