Real Conversations. Real Results.
Leading brands across retail, beauty, beverage, hospitality, and entertainment use Sotto to turn SMS into a true relationship channel — driving foot traffic, engagement, loyalty, and measurable revenue.
From product launches to VIP concierge experiences, Sotto helps brands connect with customers in ways that feel personal, timely, and human.
What Brands Are Seeingwith Sotto
Brands are moving away from one-way SMS and toward conversational, AI-native experiences that scale.
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Nectar Hard Seltzer
Benefits:
Nectar built a passionate social following, but lacked a direct channel to activate fans around key retail moments and launches.
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The Approach
- Moved social followers to SMS via keyword campaigns
- Captured ZIP codes at signup for geo-targeted messaging
- Ran localized launch announcements and conversational campaigns
The Results
- 38% response rate on SMS campaigns
- Largest H-E-B product drop in history
- Fans lined up around the building on launch day
- 2,000+ new subscribers during Costco launch
- Thousands of cases sold and a secured Costco partnership
Ahlem Eyewear
The Challenge:
Unifying online and in-store data while driving digital-first customers into physical retail locations.
The Approach
- Integrated Shopify and Lightspeed POS systems
- Used SMS for white-glove in-store services (fittings, cleanings, follow-ups)
- Enabled personalized, store-specific outreach
The Results
- 1,000+ online-only customers driven in-store
- Increased repeat purchases
- Unified customer profiles across channels
Savor Beauty
The Challenge
Delivering a luxury, high-touch experience to top customers beyond the physical spa.
The Approach
- Launched a VIP SMS concierge channel
- Enabled two-way skincare conversations
- Customers shared selfies, lifestyle data, and preferences
- Personalized routines and recommendations sent via SMS
The Results
- Higher customer engagement and loyalty
- Conversations directly driving sales
- Customers spending 2×+ more and becoming brand advocates
The Second City
The Challenge
Deepening relationships with guests beyond the show and increasing post-event engagement.
The Approach
- Collected phone numbers at checkout
- Sent post-show thank-yous and review prompts
- Shared upcoming lineups and brand-building messages
- Segmented outreach by show type and recency
The Results
- 600% lift in reviews
- Increased repeat attendance
- Ongoing two-way engagement with audiences
Mercer Street Hospitality
The Challenge
Providing an ultra-premium experience for top guests while improving reservation efficiency.
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The Approach
- Launched a VIP SMS hotline
- Provided a private number to top customers
- Enabled last-minute and special reservations via text
The Results
- 2,000+ VIP customers onboarded
- Thousands of high-value reservations booked
- Elevated guest experience without added front-of-house burden
August
The Challenge
Understanding why customers buy their products at retail and capturing insights to strengthen retail relationships.
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The Approach
- Used SMS surveys and conversational outreach
- Collected zero-party data at scale
- Linked insights back to retail performance
The Results
- 18%+ response rate
- New customer insights informing product and retail strategy
- Data used to secure stronger retail partnerships
What these brands have in common
Our customers are shaping the future of conversational marketing with us, helping define what AI-native customer experience should look like across industries.
Across industries, brands using Sotto are unlocking:
All without replacing their existing tech stack.
More case studies are coming.
Want to See What Sotto Could Do for Your Brand?
Every brand’s story is different — but the opportunity is the same: build real relationships, not just campaigns.