Tap to connect. Text to retain.
Every visit strengthens the relationship.
Sotto connects tap-to-connect technology, 1:1 SMS conversations, real-time data capture, and AI-powered personalization in one system. From first interaction to repeat visit, every message strengthens customer insight and drives growth.
Recognize customers across visits, not just transactions.
The Phygital Cookie is a tap-to-connect device placed in your store that bridges physical and digital, instantly connecting visitors to your brand through conversational SMS.
This patent-pending HAAN (Hardware Activated Agent Network) and NFC device allows brands to bring real-world connections to their existing digital ecosystem, while being fully customizable to match their brand experience.
Identify in-person traffic, build their profile over time, and connect every visit to personalized messaging and rewards. Anonymous traffic becomes known customers you can actually reach again.
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Tap to connect
Visitors tap in-store to connect and self-identify
Identity + insights
Sotto captures identity and zero-party data to build a persistent profile
Personalized messages
Deliver 1:1 SMS and rewards based on each interaction
Recognize every visit
Every return visit strengthens the profile and drives retention
Built for conversations, not campaigns.
SMS and MMS are the most direct channels in marketing. Sotto makes it personal.. Deliver 1:1 messaging that responds to in-person behavior, captures real-time data, and drives repeat visits.
Bring this channel (and your ROI) back to life with personalization that benefits both you and your customers:
Every reply adds context.
Most brands know what customers bought. Active Listening tells you what they actually want. It captures zero-party data directly from 1:1 SMS conversations, and when customers share preferences, intent, or needs, Sotto automatically turns that language into structured profile data you can use to personalize every interaction that follows.
Turn campaign ideas into execution-ready strategy.
Building a campaign usually means briefs, meetings, and rounds of revisions. The Phygital Strategist skips all of that. Tell it your campaign goal and it generates targeting, messaging, and send cadence in seconds, ready to launch directly in-platform. As customer conversations come in, AI continues refining the messaging so every campaign gets smarter over time.
Manage everything, anywhere.
The Sotto App puts the full platform in your pocket. Anything you can do on a desktop, you can do within the app. Monitor engagement, review campaigns, and collaborate with your AI strategist — right from your phone.
Intelligence behind every interaction.
Sotto AI powers the platform end to end. It learns from in-store taps, 1:1 SMS conversations, and ongoing customer engagement to continuously improve targeting, messaging, and customer profiles. Every visit and every reply makes the system smarter.
Experience the platform powering phygital engagement.
From in-store tap-to-connect to 1:1 SMS, Sotto helps you build customer relationships that grow stronger with every interaction.