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Industry
Restaurant & Hospitality

Bring the guest experience to life, wherever your guests may be.

Sotto helps hotels, restaurants, and hospitality brands deliver high-touch experiences at scale, blending human care with AI-native communication that feels personal, seamless, and on-brand.
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From filling seats and promoting local events to concierge-style guest service, Sotto’s agentic AI helps your team stay connected with every guest — before, during, and after their visit. So you can focus on what you do best: creating moments that matter.

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Modern Hospitality

Service is personal. Systems are not.

In hospitality, every interaction counts, but most teams are buried in disconnected tools, siloed data, and repetitive communication tasks that take time away from actual guests.

Sotto was built to fix that.

Our AI-native platform unifies your systems, listens to your customers, and automates the moments that should be easy — so your team can focus on the ones that need a human touch.

Benefits:

Synchronize PMS, POS, and CRM data into one view.
Automate confirmations, reminders, and inquiries.
Keep every guest interaction on-brand and on tone.
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Concierge

Every guest gets a personal concierge — powered by you.

Sotto allows you to create truly elevated guest experiences, from new guests to VIPs. Every message feels conversational, branded, and personal — all while freeing your team from phones and inboxes.

Capabilities:

Guests can text requests (“Can we get more towels?” / “Is the pool open?” / “Book a table for two at 8.”).
Your team can respond instantly through our platform and app, or let Sotto’s trained CX agent answer automatically.
Syncs seamlessly with your existing software and POS systems.
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Restaurants

Finally, one place for all your guest's information.

Most hospitality brands struggle with fragmented systems… one for reservations, another for POS, another for loyalty. Sotto connects them all, layering your existing data with conversational insights to create a 360° view of every guest.

You’ll see what they order, where they stay, how they engage — and your AI copilot will use it to personalize messaging, promotions, and service in real time.

Use Cases:

Notify guests about room or restaurant openings, special events, or menu updates.
Re-engage lapsed guests with personalized “We miss you” messages.
Build loyalty through VIP and membership programs.
Ask for feedback, reviews, or crowdsource decisions with our survey agent.
Receive photos from their live experience and answer questions in real time.
See Sotto in action

Examples:

“Hi Chris- Our seasonal rates begin on Friday. Would you like us to reserve a room before the prices change?”
“Hey Shannon- Our new menu drops Thursday. Want me to reserve a table so you can be the first to try?”

Benefits:

Increase repeat reservations and 
average spend.
Automate outreach while keeping 
your tone intact.
Hybrid control for as much, or as little, 
AI support as you’d like.
Beyond The Stay

Turn guests into lifelong customers.

Hospitality doesn’t end at checkout, it continues through the stories guests tell and the experiences they return for.

Sotto helps hotels and restaurants maintain meaningful post-visit relationships through personalized follow-ups, offers, and feedback requests that feel authentic, not automated.

Examples:

“Thank you” messages with personalized offers for the next visit.
Review or feedback requests that sound like they’re from a person.
Anniversary and loyalty campaigns that celebrate your returning guests.
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Benefits:

Increase repeat bookings and visits.
Strengthen guest satisfaction and advocacy.
Extend brand experience beyond the property.

Hospitality is human.
Sotto helps it stay that way.

Bring the warmth of hospitality to modern communication, merging your brand’s personal touch with the intelligence and efficiency of AI-native technology.

Your team gains time. Your guests gain connection. Your brand gains loyalty that lasts.

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