Phygital Cookie
Know who walked into your location with our tap-to-connect NFC device that identifies guests in real time. No app, no form, no friction. One tap turns an anonymous visitor into someone you can reach.
Most hospitality brands still can't see who walks through their doors. Now you can.
Identify guests the moment they arrive and connect what happens on-site to who they are, so you can engage, personalize, and bring them back. No apps. No QR codes. No forms. No friction.
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Make every visit count.
Only a fraction of guests ever identify themselves. The rest are anonymous. Sotto helps you identify and engage those guests in real time so every interaction during and after the visit becomes more relevant.
The phygital engagement platform for hospitality brands.
Conversational SMS
Follow up after the visit with personalized messages based on what guests showed interest in. Share recommendations, offers, and updates that reflect their experience.
Active Listening
Capture preferences and intent automatically with every interaction. The more guests engage, the more relevant every future message becomes.
Explore the full platform
How it works together
Visits your location
A customer walks in
Discovers the Phygital Cookie
Tap to unlock an offer, reward, or experience
Taps the Phygital Cookie
Opts in instantly via SMS
The relationship begins
Personalized follow-up starts immediately
Built for moments that happen on-site.
Create or recognize guests instantly.
No login, no lookup.
Connect guests to your property.
Encourage exploration on property with personalized recommendations and wayfinding.
Capture on-site behavior and preferences.
Understand what guests enjoy and what keeps them coming back.
Personalize the on-site experience.
Surface relevant recommendations, offers, and assistance in real time.
Clienteling, human or AI-assisted.
Enable staff or AI to deliver more informed, personalized interactions.
Recover one-time visitors.
Follow up with guests who haven't returned and give them a reason to come back.
Drive repeat visits through recognition.
Turn one visit into an ongoing relationship.
Trigger personalized follow-ups.
Send recommendations, exclusive offers, and relevant updates after the visit.
Know who walked in.
Engage in real time. Bring them back.
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